OUR PROFESSIONAL SERVICE
Top quality and staff on the ground across Germany
If your company’s printing and IT systems break down or experience a malfunction, your primary goal is to get them back online quickly. We therefore provide professional services in a quality second to none on the market.
Working with TA Triumph-Adler means no subcontractors or outside firms are involved. We instead rely on the expertise of in-house staff and maintain a team of 500 service technicians at 35 sites across Germany that allows us to provide the most comprehensive service network in the sector. There is a real advantage in being close to our customers in that we have greater knowledge of their workflows and structures. This allows us to increase efficiency at their companies even more.
Your main benefits
- You can go back to work in no time.
- You have a professional, reliable service partner at your side.
- You have planning certainty when operating your printing and IT systems.
What our professional services offer ...
- Support for printing and IT systems from all manufacturers
- Extensive expertise gained providing support for over 230,000 printing and IT systems
- Proactive quality management: All service calls in Germany and worldwide are analysed
- Service management system certified in accordance with DIN ISO 9001, DIN ISO 14001 and TÜV Süd Service Quality programme
- 24/7 support
- Option to report malfunctions over the phone, by fax or on the system (via TA Cockpit®)
- Remote or on-site support provides for fast and flexible fault clearance
Are you looking to have print supplies delivered hassle-free right when you need them? And would you prefer to have a custom pre-installation carried out for your new systems before rollout? That is no problem at all. If this is what you are looking for, we are a partner you can rely on who will be there for you whenever you need us.
We receive excellent ratings for the high quality of our service as well as recommendations from a substantial portion of our customers. This is based on regularly collected statistics on customer satisfaction.
We are working all the time to develop innovative solutions, among others, for predictive maintenance that allow maintenance work to be scheduled and problems identified and resolved before the issue becomes acute. This helps ensure that the quality of our professional services remains consistently high.
Schedule a personal consultation now! We look forward to getting to know the individual requirements of your company – we will be there to assist you if anything goes wrong.